If an item is faulty, incorrect or does not match its description, contact us with your order number and a description of the problem. Photos can help us resolve it faster, but they do not replace your rights under applicable consumer law.
Australian customers have rights under the Australian Consumer Law, including remedies for products that fail a consumer guarantee. Those rights cannot be excluded by this page or by a supplier policy. We will assess the issue and explain the available remedy and any return arrangements.
For a change of mind or size preference, contact us before returning an item. We will confirm whether a voluntary return is available for that order and any applicable conditions. Please do not send an item without return instructions.